Use this Community Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
A community manager is responsible for managing and engaging with a brand's online community and ensuring a positive and active presence. On a day-to-day basis, a community manager typically performs the following tasks:
Social media monitoring: They monitor social media platforms, forums, and other online channels to track brand mentions, comments, and conversations related to the community.
Engagement and interaction: They respond to comments, messages, and inquiries from community members across various online platforms. They engage in conversations, encourage discussions, and provide relevant information or assistance.
Content creation and curation: They create and curate content that is relevant and valuable to the community. This could involve creating posts, sharing articles, videos, or other resources that align with the community's interests.
Community growth: They strategize ways to grow the community by attracting new members and encouraging existing members to invite others to join. This can involve outreach campaigns, collaborations, or partnerships with relevant individuals or organizations.
Moderation and content management: They moderate and enforce community guidelines to maintain a positive and safe environment. They monitor user-generated content to ensure it aligns with the community's values and policies.
Analyzing and reporting: They analyze community data and metrics to gain insights into community engagement, growth, and trends. They regularly provide reports on key performance indicators and use these insights to improve community engagement strategies.
Collaboration and networking: They collaborate with other team members and departments to coordinate campaigns, promotions, or events. They may also reach out to influencers or industry experts to participate in community activities or provide valuable insights.
Community feedback and insights: They act as a bridge between the community and the brand, collecting feedback, suggestions, and insights from community members and sharing them with relevant teams within the organization.
Overall, a community manager ensures that the community feels heard, engaged, and supported while working to align community activities with the brand's goals and values.